Why choose us?


Professional Advice & Assistance

 JU&A is a single-sector consulting group - we only work in aged care. We work closely with clients in every state and territory in Australia. Our team of eight personnel as staff or contractors includes two accountants, a health scientist, senior nurse consultants, a marketing consultant, management consultants and support staff. We also utiliise specialists in other fields to assist us to have a complete team available wherever our services are required.


Financial Analysis & Benchmarking


The James Underwood & Associates National Executive Salary Review is available!  

Providing detailed, specific salary and benefits data by state and by size of organisation for executive and senior staff positions within aged care organisations. Click 
here for more info!



Maximise Customer & Staff Outcomes

Our range of services is aimed at assisting aged care providers to successfully meet and exceed consumer desires and expectations. Staff satisfaction is also enhanced via the provision of the resources and support necessary to effective and efficient management at all levels of an organisation.


Welcome to JU&A 

Our goal is to promote and achieve professional, successful provision of aged care that gives excellent outcomes for customers and staff whilst maximising long-term return on investment.

In our 22nd year of aged care consulting, James Underwood & Associates is the leading Australian firm of management consultants for aged care. We have developed a huge customer base of religious and charitable, private-sector, local government and state government service providers across the nation.

We assist with: compliance with Commonwealth, State and Local Government requirements; income maximisation; restructuring; rebuilding; ACAR, ZRIL & HACC applications; Accommodation Pricing Plans; Marketing Plans; Key Features Statements; RADs & DAPs and all "prescribed factors" to consider; applications for Accommodation Payments above the Maximum Amount Determined by the Minister; commencement of new services; implementation of Extra Services; strategic and business planning; recruitment of senior staff; and general advising. With our nurse consulting wing, we are involved in every aspect of quality systems, accreditation and change management.

The JU&A Resident Agreement Package (RAP)

James Underwood & Associates provides a Resident Agreement Package (RAP) containing a Pre-Admission Agreement, Resident Agreements, Brochures, Rules of Residency and Handouts to meet the requirements of todays residential aged care facilities. This documentation has been sold to almost 200 Australian facilities and is in use in every Australian State and Territory. A unique feature is automatic e-mail updating of all Package information in regard to changes to Departmental policy and rates, Government legislation, Department of Human Services (Centrelink) rules and to implement best practice. RAPs can also be tailored specifically to extra services.

Click here for a RAP brochure /Order Form
 or contact us for further information 


Leaders Summit 2015

James Underwood spoke at the Leaders Summit 2015 held at Shangri-La Hotel in Sydney from Thursday 19 Mar to Fri 20 Mar 2015.

Click here for a copy of James' presentation. 


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JU&A will soon have a brand new, bigger and better website, with user-friendly features and a "subscribers' corner"!

Stay tuned…

CDC Agreements

In addition to providing Resident Admission Packages (RAPs), JU&A produces a Home Care Package Agreement, reflecting the legislative changes of the Living Longer. Living Better reform. Our new Consumer Directed Care (CDC) Package Agreement has been developed for use with Level 1, Level 2, Level 3 and Level 4 Home Care Packages, and existing CACPs, EACHs & EACHDs transferring to CDC from . The agreement is a standard booklet which includes a schedule and the budget. Our original Home Care Package Agreement has been in use with providers across Australia for several years. If you have any questions, please contact our office and we would be more than happy to assist.